Customer Care Executive

Peter England wants to bring on a Customer Care Executive for its Thiruvottiyur, Chennai team. Great for first-time job seekers. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Compensation

The salary for this role is ₹11,000 – ₹15,000 per month.

Requirements

• Open to freshers
• Minimum qualification: Tenth Pass
• Skills: Verbal communication, Active listening, Hindi and English, Complaint handling
• Female Only
• No English required
• Freshers can apply
• A customer-first, polite attitude

Job at a glance

• Location: Thiruvottiyur, Chennai, Tamil Nadu
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Peter England today.