Telecalling Executive

Picmatic Media Private Limited wants to bring on a Telecalling Executive for its Kalyan West, Mumbai team. Salary is up to ₹15,000/month. There are 2 open positions.

In the employer’s words

Handle Patient Calls, Appointment Bookings, Confirmations, Follow-Ups, And Basic Hospital Service Queries. Maintain Call Records And Coordinate With The Hospital Team. Good Communication, Patience, And A Patient-Friendly Attitude Are Essential. Freshers With Good Communication Skills Can Apply. Languages : Punjabi, Marathi, Hindi, English

Pay and perks

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi, Punjabi
• Basic English
• Freshers can apply
• Languages: Punjabi, Marathi, Hindi, English
• A calm under pressure, patient attitude

What you will do

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails

Job details

• Job location: Kalyan West, Mumbai, Maharashtra
• Vacancies: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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