Customer Care Executive

Looking for a Customer Care Executive role in East Uttam Nagar, Delhi? Plan Care Foundation is hiring now. 10 candidates will be hired for this role. Great for first-time job seekers. You can earn up to ₹20,000/month.

Employer’s description

We Are Looking For A Customer Support Executive To Join Our Team At Plan Care Foundation. The Role Offers 15,000 - 25,000, Make Or Receive Calls To Assist Donors For Donations And Enquiries. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Inbound, Domestic | Languages : Hindi, English

Compensation

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi, Inbound
• Female Only
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Hindi, English
• Someone calm under pressure and customer-first

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.

Job details

• Job location: East Uttam Nagar, Delhi, Delhi
• Vacancies: 10
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Timings: 9:30 AM - 5:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Plan Care Foundation today.