Customer Care Executive

Start your next role as a Customer Care Executive with Planet Pci Infotech Limited in MG Road - Gurgaon, Delhi. You can earn up to ₹18,000/month. Freshers can apply. There are 15 open positions.

In the employer’s words

Handle Inbound And Outbound Customer Interactions Via Emails, And Chat.Resolve Customer Complaints And Queries Efficiently And Professionally.Provide Accurate Information About Shiprocket Services, Processes, And Policies.Maintain Customer Satisfaction By Delivering Excellent Service And Support.Escalate Complex Issues To The Appropriate. Type : Inbound, Outbound | Languages : English

Requirements

• Open to freshers
• Graduate or equivalent
• Good knowledge of English, Inbound and Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: English
• You are calm under pressure and patient

Compensation

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Work location: MG Road - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Work mode: On-site
• Vacancies: 15
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Planet Pci Infotech Limited. It takes less than a minute.