Customer Care Executive

Planet Pci Infotech Limited wants to bring on a Customer Care Executive for its Sector 20 - Gurgaon, Delhi team. The pay goes up to ₹20,000/month. There are 10 open positions.

Employer’s description

Voce Process. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic, Sales, Inbound, International | Languages : English

Day-to-day work

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Inbound, International, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic, Sales, Inbound, International
• Languages: English
• You are patient and customer-first

Pay and perks

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Quick facts

• Job location: Sector 20 - Gurgaon, Delhi, Delhi
• Work mode: Office-based
• Job type: Full time
• Openings: 10
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Planet Pci Infotech Limited.