Customer Service Executive No Targe...

Platinumone Business Services Limited wants to bring on a Customer Service Executive No Targe... for its Thane, Mumbai team. You can earn up to ₹23,000/month. There are 15 open positions.

In the employer’s words

Answer Customer Calls, Emails, And Chat Inquiries Resolve Customer Complaints And Issues Effectively Provide Accurate Information About Products And Services Maintain Customer Records And Update Databases Escalate Complex Issues To The Concerned Department Follow Up With Customers Regarding Pending Issues Achieve Customer Satisfaction And Service. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Hindi, English

Your responsibilities

• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Hindi, English
• You are calm under pressure and polite

Compensation

You will be paid ₹20,000 – ₹23,000 per month.

Quick facts

• Work location: Thane, Mumbai, Maharashtra
• Job type: Full time
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 15
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Platinumone Business Services Limited. It takes less than a minute.