Customer Support / Bpo Trainer

A new Customer Support / Bpo Trainer role is open at Platinumone Business Services Limited, Thane, Mumbai. 8 candidates will be hired for this role. Freshers can apply. The pay goes up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Outbound, Domestic, Sales | Languages : Marathi, Hindi, English

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Marathi, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Sales
• Languages: Marathi, Hindi, English
• A customer-first, polite attitude

Pay and perks

You will be paid ₹30,000 – ₹40,000 per month.

Roles and responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Position details

• Location: Thane, Mumbai, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Sunday
• Work type: Work from office
• Vacancies: 8

Ready to start? Upload your resume and apply to Platinumone Business Services Limited today.