Operations Team Leader

Looking for an Operations Team Leader role in Thane, Mumbai? Platinumone Business Services Limited is hiring now. The pay goes up to ₹26,000/month. 10 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic | Languages : Marathi, Hindi, English

Roles and responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• You'll resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.

What you get

Salary: ₹15,000 – ₹26,000 per month, based on skills and experience.

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Marathi, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic
• Languages: Marathi, Hindi, English

Position details

• Work location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 10
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Sunday

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