Senior Quality Analyst

Start your next role as a Senior Quality Analyst with Platinumone Business Services Limited in Thane, Mumbai. 5 candidates will be hired for this role. Salary is up to ₹30,000/month.

In the employer’s words

The Quality Analyst Is Responsible For Ensuring Products And Services Meet Consistent Standards Of Quality. They Work Closely With Development, Production, Or Service Delivery Teams To Identify Problems, Implement Improvements, And Ensure Compliance With Regulatory And Customer Requirements. The Qa Professional Will Analyze Quality Performance,. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic, International, Inbound | Languages : Hindi, English | Preferred Experience In : Real Estate

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, International, Real Estate and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic, International, Inbound
• Languages: Hindi, English
• Preferred Experience In: Real Estate
• Someone calm under pressure and customer-first

What you get

The salary for this role is ₹19,000 – ₹30,000 per month.

What the job involves

• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 5
• Timings: 9:30 AM - 6:30 PM Rotational 1 week off
• Work type: Office-based

Apply today and take the next step in your career with Platinumone Business Services Limited.