Senior Team Leader

Start your next role as a Senior Team Leader with Platinumone Business Services Limited in Thane, Mumbai. There are 16 open positions. You can earn up to ₹55,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound

Roles and responsibilities

Your main tasks will be to:

• You'll follow call scripts and update customers on ticket status.
• You will resolve queries and complaints with patience and accuracy.
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Compensation

Compensation: ₹35,000 – ₹55,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound
• Someone patient and customer-first

Position details

• Work location: Thane, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Sunday
• Job type: Full time
• Vacancies: 16
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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