Sr Team Leader

A new Sr Team Leader role is open at Platinumone Business Services Limited, Thane, Mumbai. There are 10 open positions. Salary is up to ₹35,000/month.

Employer’s description

Good To Excellent English Speaking And Conversational Skills. Minimum 6 Months Bpo Experience.(Freshers With Fluent English) Hsc Qualification Required.Week Off- 6 Days Working.Rotational 1 Week Off (In Between Monday Till Friday).Shift Time: 10Am To 7Pm (Fixed Shift). 1 - 2 Years Experience Compulsory. | Type : Outbound, Sales, Domestic

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Salary and benefits

The salary for this role is ₹20,000 – ₹35,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Domestic, Outbound and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Sales, Domestic
• A polite, customer-first attitude

Position details

• Work location: Thane, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 10
• Work type: Office-based

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