Sr Team Leader

Platinumone Business Services Limited is looking for a Sr Team Leader to join its team in Thane, Mumbai. There are 10 open positions. You can earn up to ₹60,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic, Outbound | Preferred Experience In : Real Estate

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Domestic, Outbound, Real Estate and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic, Outbound
• Preferred Experience In: Real Estate
• A polite, calm under pressure attitude

What you will do

Here is what a typical day looks like:

• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

What you get

Salary: ₹50,000 – ₹60,000 per month, based on skills and experience.

Job details

• Job location: Thane, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Sunday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Vacancies: 10

Apply today and take the next step in your career with Platinumone Business Services Limited.