Sr Telecalling Team Leader

Platinumone Business Services Limited wants to bring on a Sr Telecalling Team Leader for its Thane, Mumbai team. You can earn up to ₹40,000/month. 9 candidates will be hired for this role. Freshers can apply.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Outbound, Domestic, Sales

Salary

Compensation: ₹30,000 – ₹40,000 per month.

Eligibility

• Open to freshers
• Education: 12th Pass
• Comfortable with Domestic, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Sales
• You are polite and calm under pressure

Roles and responsibilities

• You will escalate complex cases to the right team within the SLA.
• You'll handle inbound and outbound customer calls, chats or emails.
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.

Quick facts

• Location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Work mode: On-site
• Openings: 9
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Platinumone Business Services Limited. It takes less than a minute.