Team Leader (Tl)

Platinumone Business Services Limited has an opening for a Team Leader (Tl) based in Thane, Mumbai. Salary is up to ₹45,000/month. There are 6 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Outbound, Sales, Domestic

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Domestic, Outbound and Sales
• Basic English
• Freshers can apply
• Type: Outbound, Sales, Domestic
• You are polite and customer-first

Salary

Compensation: ₹35,000 – ₹45,000 per month.

What you will do

• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Position details

• Job location: Thane, Mumbai, Maharashtra
• Work type: Work from office
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Sunday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 6

Apply today and take the next step in your career with Platinumone Business Services Limited.