Telecalling Team Leader

Start your next role as a Telecalling Team Leader with Platinumone Business Services Limited in Thane, Mumbai. Salary is up to ₹45,000/month. The team is filling 10 vacancies.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Sales, Outbound, Domestic

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, Outbound and Sales
• Good English
• Freshers can apply
• Type: Sales, Outbound, Domestic
• Someone patient and calm under pressure

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Salary and benefits

Compensation: ₹30,000 – ₹45,000 per month.

Quick facts

• Location: Thane, Mumbai, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to sunday

If this job suits you, apply now — shortlisted candidates will be contacted by Platinumone Business Services Limited.