Telecalling Team Leader

Platinumone Business Services Limited has an opening for a Telecalling Team Leader based in Thane, Mumbai. The pay goes up to ₹26,000/month. There are 10 open positions. Freshers can apply.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Sales, Outbound, Inbound, Domestic

Salary and benefits

Salary: ₹15,000 – ₹26,000 per month, based on skills and experience.

What the job involves

In this role, you will:

• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Domestic, Inbound, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Sales, Outbound, Inbound, Domestic

Job at a glance

• Location: Thane, Mumbai, Maharashtra
• Work mode: On-site
• Openings: 10
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Sunday

Interested? Apply now on BetterJobs with your resume — Platinumone Business Services Limited reviews applications regularly.