Team Leader (Tl)

Pledge Foundation is hiring a Team Leader (Tl) in Thakurli, Mumbai. You can earn up to ₹25,000/month.

Employer’s description

Team Leader (Fundraiser Team) Responsibilities:Handle And Support The Fundraiser Team.Monitor Daily Work And Targets.Guide And Motivate Team Members.Conduct Team Meetings.Maintain Basic Reports And Updates.Ensure Smooth Team Operations. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic, Sales | Languages : Marathi, Hindi, English

What you will do

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Pay and perks

The salary for this role is ₹18,000 – ₹25,000 per month.

Requirements

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Marathi, Outbound, Sales
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic, Sales
• Languages: Marathi, Hindi, English
• Someone patient and calm under pressure

Job details

• Work location: Thakurli, Mumbai, Maharashtra
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Pledge Foundation.