Customer Care Executive

Pocketly Infotech Private Limited has an opening for a Customer Care Executive based in Kudlu Gate, Bengaluru. 5 candidates will be hired for this role. You can earn up to ₹25,000/month.

In the employer’s words

The Customer Support Executive Is Responsible For Leading And Managing A Team Of Customer Support Executives To Ensure High-Quality Customer Service, Achievement Of Performance Targets, And Adherence To Company Policies And Processes. The Role Involves Coaching Team Members, Monitoring Performance, Handling Escalations, And Driving Continuous Imp. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi

Your responsibilities

As a Customer Care Executive, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Requirements

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Hindi, Inbound and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi
• Someone polite and calm under pressure

Salary and benefits

You will be paid ₹20,000 – ₹25,000 per month.

Quick facts

• Location: Kudlu Gate, Bengaluru, Karnataka
• Employment type: Full time
• Work type: On-site
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Pocketly Infotech Private Limited today.