Sr. Customer Support

Pod Retail Private Limited is hiring a Sr. Customer Support in Khar West, Mumbai. 2 candidates will be hired for this role. You can earn up to ₹32,000/month. No experience? You can still apply.

Note from the employer

Support For Inbound And Outbound Calls, Email And Chats. Resolve Customer Queries And Escalations. Type : Inbound, Outbound | Languages : Hindi, English

Pay and perks

Salary: ₹30,000 – ₹32,000 per month, based on skills and experience.

What you will do

• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Candidate profile

• Open to freshers
• Graduate or equivalent
• Comfortable with English, Hindi, Inbound, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Hindi, English
• A customer-first, polite attitude

Job at a glance

• Job location: Khar West, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time

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