Receptionist Cum Telecaller

Potential Career Institute wants to bring on a Receptionist Cum Telecaller for its Thane West, Mumbai team. The team is filling 2 vacancies. No experience? You can still apply. You can earn up to ₹25,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : English, Hindi, Marathi

Your responsibilities

• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Marathi
• Female Only
• Basic English
• Freshers can apply
• Languages: English, Hindi, Marathi

Salary and benefits

The salary for this role is ₹18,000 – ₹25,000 per month.

Position details

• Location: Thane West, Mumbai, Maharashtra
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Work mode: Work from office

Ready to start? Upload your resume and apply to Potential Career Institute today.