Email Support Executive

Start your next role as an Email Support Executive with Potential Explorer Overseas Private Limited () in Fort, Mumbai. Salary is up to ₹25,000/month. 5 candidates will be hired for this role.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English and Hindi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• A calm under pressure, polite attitude

Salary

You will be paid ₹10,000 – ₹25,000 per month.

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• You'll resolve queries and complaints with patience and accuracy.

Job at a glance

• Location: Fort, Mumbai, Maharashtra
• Working hours: 10:000 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Vacancies: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Potential Explorer Overseas Private Limited ().