Sr Customer Care Executive

PP Consumer Private Limited is looking for a Sr Customer Care Executive to join its team in Wadala, Mumbai. The pay goes up to ₹35,000/month.

Note from the employer

Handle Customer Queries Across Phone, Email, Whatsapp, Chat & Social Media Manage Orders, Returns, Refunds & Exchanges Resolve Complaints & Escalations Manage Crm, Tickets & Sla Compliance Track Csat, Frt & Customer Retention Important Skills Customer Support / Customer Cared2C E-Commerce Crm Zoho / Freshdesk / Gorgias / Zendesk. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound

Day-to-day work

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Salary and benefits

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Inbound, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• You are patient and polite

Quick facts

• Work location: Wadala, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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