Telecaller

Pracworld Hr Consultancy is looking for a Telecaller to join its team in Andheri, Mumbai. Salary is up to ₹35,000/month.

Employer’s description

Handle Inbound Inquiries And Provide Accurate Information Maintain And Update Customer Databases Follow Up With Leads And Ensure Conversions Achieve Daily/Weekly/Monthly Targets Build And Maintain Strong Customer Relationships. More Than 2 Years Experience Compulsory.

Salary and benefits

The salary for this role is ₹30,000 – ₹35,000 per month.

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Verbal communication, Active listening, Hindi and English, Typing speed
• Good English
• More Than 2 Years Experience Compulsory.
• Someone calm under pressure and patient

What the job involves

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Job at a glance

• Location: Andheri, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Pracworld Hr Consultancy reviews applications regularly.