International Voice Process Agent

Pran Finserv Pvt Ltd is looking for an International Voice Process Agent to join its team in Andheri, Mumbai. You can earn up to ₹40,000/month. There are 10 open positions.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Outbound | Languages : English

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, International, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound
• Languages: English
• You are calm under pressure and patient

What the job involves

Here is what a typical day looks like:

• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

What you get

You will be paid ₹30,000 – ₹40,000 per month.

Position details

• Location: Andheri, Mumbai, Maharashtra
• Openings: 10
• Job type: Full time
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Pran Finserv Pvt Ltd.