Customer Care Executive

Praneet Kaur (Elevate X Solutions) has an opening for a Customer Care Executive based in Sector 18 - Gurgaon, Delhi. The team is filling 30 vacancies. No experience? You can still apply. You can earn up to ₹35,000/month.

Employer’s description

Handle Inbound And Outbound Customer Calls.Resolve Customer Queries And Complaints In A Professional Manner.Provide Accurate Information About Products, Services, And Company Policies.Maintain Customer Records And Update Crm Systems.Follow Up With Customers To Ensure Issue Resolution And Customer Satisfaction.

Pay and perks

Compensation: ₹15,000 – ₹35,000 per month.

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Hindi and English, Verbal communication, Typing speed and Active listening
• Good English
• Freshers can apply

Your responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 30
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Praneet Kaur (Elevate X Solutions) today.