Operation Manager

Premium Sales wants to bring on an Operation Manager for its Borivali West, Mumbai team. You can earn up to ₹30,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Manage Operations, Basic Excel, Advanced Excel | Skills Needed : Email

Salary

The salary for this role is ₹20,000 – ₹30,000 per month.

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Advanced Excel, Basic Excel, Email, Manage Operations
• Good English
• More Than 2 Years Experience Compulsory.
• Manage Operations, Basic Excel, Advanced Excel
• Skills Needed: Email
• A patient, calm under pressure attitude

What you will do

Your main tasks will be to:

• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status.
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.

Job at a glance

• Location: Borivali West, Mumbai, Maharashtra
• Working hours: 10.00 AM -7.00PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Premium Sales.