Work From Home - Voice Process Associate

Prerna Engineering Education Group Private Limited is hiring a Work From Home - Voice Process Associate in remote. No experience? You can still apply. There are 30 open positions. Salary is up to ₹20,000/month.

In the employer’s words

Rotational Shifts, 6 Days Working, One Rotational Off, Laptop Mandatory.

Day-to-day work

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, CRM tools, Typing speed and Hindi and English
• Good English
• Freshers can apply
• Work from home
• Someone polite and patient

Pay and perks

You will be paid ₹18,000 – ₹20,000 per month.

Job at a glance

• Location: remote
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from home
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

Interested? Apply now on BetterJobs with your resume — Prerna Engineering Education Group Private Limited reviews applications regularly.