Customer Care Associate

Prerna Group is looking for a Customer Care Associate to join its team in Shivaji Nagar, Bengaluru. Great for first-time job seekers. There are 30 open positions. You can earn up to ₹30,000/month.

Employer’s description

Day Shift. Type : Domestic | Languages : Bengali, Gujarati, Malayalam, Tamil, Telugu, Hindi, English

What you will do

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Malayalam, Tamil, Telugu
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Bengali, Gujarati, Malayalam, Tamil, Telugu, Hindi, English
• Someone patient and polite

What you get

You will be paid ₹21,000 – ₹30,000 per month.

Job at a glance

• Work location: Shivaji Nagar, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 30
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Prerna Group.