Operation Manager

Prime Facility Solution Private Limited wants to bring on an Operation Manager for its Andheri West, Mumbai team. You can earn up to ₹30,000/month. 5 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Skills Needed : Computer

Your responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets.
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Requirements

• At least 2 years of relevant experience
• Education: Graduate
• Good knowledge of Computer
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Skills Needed: Computer

Salary and benefits

The salary for this role is ₹10,000 – ₹30,000 per month.

Job at a glance

• Location: Andheri West, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5

Click Apply to send your profile to Prime Facility Solution Private Limited. It takes less than a minute.