Ecommerce Account Manager

Prime Retail is hiring an Ecommerce Account Manager in Caranzalem. You can earn up to ₹35,000/month. There are 3 open positions.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory. | Basic Excel

Compensation

Salary: ₹15,000 – ₹35,000 per month, based on skills and experience.

Who can apply

• At least 2 years of relevant experience
• Education: Graduate
• Comfortable with Basic Excel
• Basic English
• More Than 2 Years Experience Compulsory.
• Basic Excel
• Someone patient and calm under pressure

Your responsibilities

• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.

Quick facts

• Work location: Caranzalem
• Openings: 3
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Prime Retail today.