Process Manager

Prime Teleservice pvt.ltd is hiring a Process Manager in Sakinaka, Mumbai. There are 4 open positions. Salary is up to ₹40,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound

What you get

Compensation: ₹30,000 – ₹40,000 per month.

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Inbound and Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• You are polite and customer-first

Day-to-day work

As a Process Manager, your work will include:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.

Quick facts

• Job location: Sakinaka, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 4
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Click Apply to send your profile to Prime Teleservice pvt.ltd. It takes less than a minute.