Chat Support Executive( Ecommerse )

A new Chat Support Executive( Ecommerse ) role is open at Primus Actus Services, Sakinaka, Mumbai. The pay goes up to ₹40,000/month. 30 candidates will be hired for this role.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

What you will do

• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are calm under pressure and polite

Compensation

The salary for this role is ₹20,000 – ₹40,000 per month.

Job details

• Job location: Sakinaka, Mumbai, Maharashtra
• Working hours: 9:00 PM - 5:00 AM | Monday to Friday..
• Interview: 9:30 AM - 10:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 30
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Primus Actus Services.