Customer Care Associate

Start your next role as a Customer Care Associate with Profast Services in Thane, Mumbai. Freshers can apply. The pay goes up to ₹17,000/month. The team is filling 2 vacancies.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Marathi, Hindi, English

Salary

The salary for this role is ₹15,000 – ₹17,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Good English
• Freshers can apply
• Languages: Marathi, Hindi, English
• A customer-first, patient attitude

What the job involves

• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Position details

• Work location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Interview timings: 12:00 AM - 5:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Profast Services today.