Customer Care Executive

Looking for a Customer Care Executive role in Thaltej, Ahmedabad? ProFit Solutions is hiring now. You can earn up to ₹25,000/month.

Employer’s description

Make Outbound Calls To Customers Or Prospects.Answer Inbound Customer Calls And Inquiries.Explain Products, Services, Offers, Or Company Policies.Follow Up On Leads, Appointments, Payments, Or Customer Requests.Handle Customer Complaints And Escalate Issues When Necessary.Maintain Accurate Records Of Conversations In Crm Or Company Systems. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Marketing and Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Someone polite and calm under pressure

Compensation

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Thaltej, Ahmedabad, Gujarat
• Employment type: Full time
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — ProFit Solutions reviews applications regularly.