Senior Telecalling Officer

Join Progenesis IVF Pvt Ltd. as a Senior Telecalling Officer in Thane West, Mumbai. The pay goes up to ₹30,000/month. 20 candidates will be hired for this role.

Note from the employer

Meeting Sales Target & Coordinating With Our Client. Scheduling Appointment As Per Expert Availability. Once The Patient Is Called And Call Is Connected First Collect All The Data Of Patient And Update It In Bi , Very Important Is Alternate Phone Number . Main Data Of Patient That Should Get Updated.Once Appointment Scheduled Send The Address Detai. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound, Inbound | Marketing | Languages : Marathi

Salary

You will be paid ₹15,000 – ₹30,000 per month.

Roles and responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Inbound, Marathi, Marketing, Outbound, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound, Inbound
• Marketing
• Languages: Marathi
• A polite, patient attitude

Job details

• Work location: Thane West, Mumbai, Maharashtra
• Work mode: Office-based
• Openings: 20
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Progenesis IVF Pvt Ltd. reviews applications regularly.