Telecaller

A new Telecaller role is open at Punyanagari Publication, Parel, Mumbai. The pay goes up to ₹12,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: Active listening, Hindi and English, Complaint handling, Typing speed
• Basic English
• Freshers can apply
• Someone customer-first and polite

Pay and perks

The salary for this role is ₹10,000 – ₹12,000 per month.

What you will do

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Job at a glance

• Work location: Parel, Mumbai, Maharashtra
• Employment type: Full time
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Interested? Apply now on BetterJobs with your resume — Punyanagari Publication reviews applications regularly.