Customer Care Coordinator

Start your next role as a Customer Care Coordinator with Purna Services in Mihan, Nagpur. The pay goes up to ₹18,000/month. 2 candidates will be hired for this role. Freshers can apply.

Note from the employer

The Agent Co Ordinator Will Oversee Statewide Recruitment And Management Of Agents Across Maharashtra (And Later Pan India). This Role Combines Strategic Planning, Training, And Operational Support To Ensure Smooth Expansion Of The Mobile Application.Key Responsibilities Recruit, Train, And Support Agents, Customer Service, Offcie Work. Type : Sales | Marketing | Languages : English, Marathi, Hindi

Skills and qualifications

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with English, Hindi, Marathi, Marketing, Sales
• Female Only
• Basic English
• Freshers can apply
• Type: Sales
• Marketing
• Languages: English, Marathi, Hindi
• Someone customer-first and calm under pressure

Pay and perks

You will be paid ₹14,000 – ₹18,000 per month.

What the job involves

In this role, you will:

• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Quick facts

• Work location: Mihan, Nagpur, Maharashtra
• Openings: 2
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Purna Services reviews applications regularly.