International Voice Process Agent

Purple Consultant is looking for an International Voice Process Agent to join its team in Ghansoli, Mumbai. The team is filling 30 vacancies. The pay goes up to ₹30,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : Inbound, Domestic, International | Languages : English

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Inbound and International
• Good English
• Freshers can apply
• Type: Inbound, Domestic, International
• Languages: English
• Someone patient and customer-first

Roles and responsibilities

As an International Voice Process Agent, your work will include:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

The salary for this role is ₹15,000 – ₹30,000 per month.

Quick facts

• Location: Ghansoli, Mumbai, Maharashtra
• Work mode: On-site
• Timings: 8:30 PM - 5:00 AM | Monday to Friday
• Openings: 30
• Job type: Full time
• Interview timings: 11:00 AM - 11:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Purple Consultant.