Program Support Executive

Join Qms Medical Allied Services as a Program Support Executive in Santacruz, Mumbai. Great for first-time job seekers. The team is filling 10 vacancies. The pay goes up to ₹20,000/month.

Note from the employer

Enroll And Support Patients, Verify Documents, Maintain Crm Records, Coordinate Consultations, Conduct Follow-Ups, Demonstrate Respiratory Devices, Document Interactions, Escalate Aes/Complaints, And Ensure Compliance. Languages : Kannada, Bengali, Malayalam

Pay and perks

The salary for this role is ₹18,000 – ₹20,000 per month.

What you will do

In this role, you will:

• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.

Eligibility

• Open to freshers
• Education: Graduate
• Comfortable with Bengali, Kannada, Malayalam
• Good English
• Freshers can apply
• Languages: Kannada, Bengali, Malayalam
• You are calm under pressure and customer-first

Position details

• Job location: Santacruz, Mumbai, Maharashtra
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 10
• Work type: Office-based

Apply today and take the next step in your career with Qms Medical Allied Services.