Telecaller

Quick India Homes is looking for a Telecaller to join its team in Virar, Mumbai. Salary is up to ₹15,000/month. 2 candidates will be hired for this role.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Pay and perks

Compensation: ₹15,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, Verbal communication, Active listening, CRM tools
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and patient

Your responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Job at a glance

• Work location: Virar, Mumbai, Maharashtra
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Quick India Homes reviews applications regularly.