Customer Support Team Leader

Radhe computer is looking for a Customer Support Team Leader to join its team in Udhna, Surat. Salary is up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : English, Gujarati, Hindi

What the job involves

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Gujarati, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English, Gujarati, Hindi
• A patient, polite attitude

What you get

Compensation: ₹20,000 – ₹25,000 per month.

Job at a glance

• Job location: Udhna, Surat, Gujarat
• Timings: 10:00 AM - 8:00 PM | Monday to Saturday
• Work type: Office-based
• Openings: 1
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Radhe computer.