Customer Support Team Leader

Looking for a Customer Support Team Leader role in Udhna, Surat? Smb System Integrators is hiring now. You can earn up to ₹20,000/month. There are 2 open positions.

Note from the employer

Handle Customer Calls, Generate Crm Tickets, Assign Tasks To The Technical Team, Schedule Engineer Visits, And Follow Up On Pending Complaints To Ensure Timely Resolution And Customer Satisfaction.Handle Customer Calls, Generate Crm Tickets, Assign Tasks To The Technical Team, Schedule Engineer Visits, And Follow Up On Pending Complaints. 1 - 2 Years Experience Compulsory. | Languages : English, Gujarati, Hindi

Candidate profile

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with English, Gujarati, Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Gujarati, Hindi
• A customer-first, calm under pressure attitude

Roles and responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Salary and benefits

You will be paid ₹16,000 – ₹20,000 per month.

Position details

• Job location: Udhna, Surat, Gujarat
• Openings: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Smb System Integrators.