Senior Telecaller

Radhika Manpower Services is hiring a Senior Telecaller in Malad West, Mumbai. The team is filling 3 vacancies. Salary is up to ₹25,000/month.

In the employer’s words

Inbound Calling Outbound Calling. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic, Sales, Inbound

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Domestic, Inbound, Outbound, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic, Sales, Inbound
• A polite, patient attitude

Your responsibilities

As a Senior Telecaller, your work will include:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.

Pay and perks

You will be paid ₹18,000 – ₹25,000 per month.

Position details

• Work location: Malad West, Mumbai, Maharashtra
• Work type: On-site
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Openings: 3

Interested? Apply now on BetterJobs with your resume — Radhika Manpower Services reviews applications regularly.