Senior Telecalling Officer

Radhika Manpower Services has an opening for a Senior Telecalling Officer based in Malad, Mumbai. 6 candidates will be hired for this role. The pay goes up to ₹25,000/month.

In the employer’s words

Telecaller Outbound Inbound Calling. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic

Roles and responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Domestic, Inbound, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic

Salary and benefits

The salary for this role is ₹18,000 – ₹25,000 per month.

Job details

• Work location: Malad, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 6
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work type: Office-based

Ready to start? Upload your resume and apply to Radhika Manpower Services today.