Telecaller Team Leader

Radhika Manpower Services is looking for a Telecaller Team Leader to join its team in Thakurli, Mumbai. Salary is up to ₹24,000/month. The team is filling 4 vacancies.

Employer’s description

Telecaller Bajaj Finance Personal Loans And Team Leader. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic, Inbound | Languages : Hindi

Salary

You will be paid ₹15,000 – ₹24,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Domestic, Hindi, Inbound and Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic, Inbound
• Languages: Hindi

What the job involves

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.

Position details

• Job location: Thakurli, Mumbai, Maharashtra
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 4
• Job type: Full time
• Work mode: On-site
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Radhika Manpower Services.