Dispatch & Recovery Executive

Radiant Impex is hiring a Dispatch & Recovery Executive in Charni Road, Mumbai. The pay goes up to ₹25,000/month.

Employer’s description

Assigns Delivery/Service Routestracks Schedules And Shipment Status.Handles Communication Between Customers,Solves Delays And Logistics Issues,Maintains Records And Reports, Material Dispatch Planning , Dispatch Related Documents Record Maintain. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Roles and responsibilities

As a Dispatch & Recovery Executive, your work will include:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English, Hindi and Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Salary

Compensation: ₹20,000 – ₹25,000 per month.

Job at a glance

• Location: Charni Road, Mumbai, Maharashtra
• Work type: On-site
• Vacancies: 1
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Radiant Impex reviews applications regularly.