Customer Relationship Management (C...

Join Rankskills as a Customer Relationship Management (C... in Thane East, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹25,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound, Inbound | Languages : Marathi, Hindi, English

Salary and benefits

You will be paid ₹20,000 – ₹25,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Hindi, Inbound, Marathi, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound, Inbound
• Languages: Marathi, Hindi, English
• You are calm under pressure and polite

Key responsibilities

Here is what a typical day looks like:

• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• You'll handle inbound and outbound customer calls, chats or emails.
• You will log every interaction and its outcome in the support system.

Job at a glance

• Location: Thane East, Mumbai, Maharashtra
• Job type: Full time
• Work mode: Work from office
• Openings: 30
• Shift: Female: Rotational Day Shifts Male: 24/7 Rotational Shifts Working: 5 Days | 2 Rotational Offs
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Rankskills today.