International Voice Process Agent

Raunak Placement Services has an opening for an International Voice Process Agent based in Vikhroli, Mumbai. There are 20 open positions. You can earn up to ₹50,000/month.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Inbound, Outbound | Languages : English

Pay and perks

Salary: ₹35,000 – ₹50,000 per month, based on skills and experience.

Your responsibilities

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Inbound, International and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound, Outbound
• Languages: English
• You are calm under pressure and patient

Position details

• Job location: Vikhroli, Mumbai, Maharashtra
• Job type: Full time
• Work type: On-site
• Shift: NIGHT Shift
• Openings: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Raunak Placement Services today.