International Voice Process Agent

Raunak Placement Services wants to bring on an International Voice Process Agent for its Navi Mumbai, Mumbai team. Salary is up to ₹35,000/month. The team is filling 20 vacancies.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English and International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Pay and perks

The salary for this role is ₹25,000 – ₹35,000 per month.

Job details

• Job location: Navi Mumbai, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 20
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: US NIGHT Shift

If this job suits you, apply now — shortlisted candidates will be contacted by Raunak Placement Services.