International Voice Process Agent

Join Raunak Placement Services as an International Voice Process Agent in Navi Mumbai, Mumbai. Salary is up to ₹55,000/month. 20 candidates will be hired for this role.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Outbound, Inbound | Languages : English

Key responsibilities

As an International Voice Process Agent, your work will include:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Inbound, International and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound, Inbound
• Languages: English
• Someone calm under pressure and polite

What you get

The salary for this role is ₹25,000 – ₹55,000 per month.

Quick facts

• Job location: Navi Mumbai, Mumbai, Maharashtra
• Openings: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: US & UK Shift
• Employment type: Full time
• Work type: Office-based

Apply today and take the next step in your career with Raunak Placement Services.